How to record a walk-in
Updated 13 October 2026
Use New Walk-in to add a client who arrives without a booking, choose the service and staff member, and start the visit. You can also let walk-ins join your queue by scanning a QR code.
Start a walk-in
- Choose New Walk-in.
- Add the client's name, or use Walk-in Guest if they prefer not to give it.
- Choose the service and the staff member.
- Start the visit. It appears with your other visits for the day, ready for checkout.
Let walk-ins join the queue
Display your branch's QR code in the shop. Clients scan it to join the queue, see how many people are ahead of them and get a heads up when it is nearly their turn. Your team sees the queue and calls the next person.
Plan limits
Walk-in and front desk bookings count towards your plan's monthly limit. Online bookings never do. If you are close to the limit, LuxeFlow tells you first, and you can add a booking pack.
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